FAQ

Frequently Asked Questions

By following the links below you will find our Frequently Asked Questions. If this does not answer your question, please contact our customer support.

Installation and Upgrade Issues
Getting Started
General Game Play & Tables
Freerolls, Tournaments, Promotions and Rake
Blackjack
Player Options & Accounts
Settings, Performance & Explanations
Deposits, Bonuses & Withdrawals
Connection, Disconnection & Cancellation
Rake

IMPORTANT NOTICE : KEEP YOUR PASSWORDS SAFE

Poker Customer Support staff will NEVER request your poker account password via email or live chat . The only time you will ever be required to enter your username and password is when logging into your poker account.

You should NEVER include both your username and password in the same email under any circumstances. If you contact us, we may ask for your username, but we will NEVER request a player's password.