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PokerCS.com - Player Admin & Support
Existing members are able to log into their PokerCS.com account using the login box on the right.
If you need help try looking through our Frequently Asked Questions.
PokerCS.com support is available 24 hours a day, 7 days a week. If you have any questions no matter how big or small, the customer support team is always waiting to help you.
PokerCS.com Current Promotions
Diamonds Are Forever
When you play real money poker here at Carbon Poker, you accumulate Comp Points. These Comp Points have a variety of uses including the comp Points Store and exclusive bonuses. Come July, we are adding even more value to these comp points to help you earn free cash as you play!
Throughout July, your player admin section will track the comp points that you earn and prizes you have unlocked via the 'Player Admin'. There will be Comp Point increments, starting at the two of Diamonds and going through to the Ace of Diamonds. Each card will represent a set task, and a corresponding cash payout. Every time you reach the next increment, the matching card will light up and you're an INSTANT winner. The more points you earn, the more cash you will win!
You can win more than $2,500 in cash and prizes, simply by reaching all of the comp points goals and unlocking the all the Carbon diamonds. The higher the card you unlock, the bigger the payout you receive. The best part is you can win up to 13 different prizes!
Comp Points are automatically earned as you play real money games, so you can simply continue to play your favourite ring games or tournaments and work towards free cash at the same time! Keep an eye out for the Diamonds display in your player admin and stay up to date with all your free cash!
Diamonds Are Forever Tasks
| Diamond | Task | Prize |
|---|---|---|
| 2♦ | Play A Diamonds SnG | 200% Reload |
| 3♦ | Wage $25 on BJ | $5 BJ Cash |
| 4♦ | 10,000 cp's | $10 | 5♦ | 25,000 cp's | $25 |
| 6♦ | 35,000 cp's | $50 |
| 7♦ | 2 x $20,000 Gt | $60 Satelite |
| 8♦ | 50,000 cp's | $75 |
| 9♦ | 100,000 cp's | $100 |
| T♦ | 125,000cp's | $125 |
| J♦ | 150,000 cp's | $200 |
| Q♦ | 200,000 cp's | $250 |
| K♦ | 275,000 cp's | $500 |
| A♦ | 400,000 cp's | $1,500 |
Terms & Conditions:
As a member of Poker Customer Support, herein "the Promotion", you are bound by the following Terms and Conditions:
- The "Diamonds Are Forever" promo will run from July 1-31 2008 (inclusive). At midnight (server time) on July 31 2008 the checklist will cease recording completed tasks and any outstanding prizes will be tallied. Please allow up to 72 hours for your finalized task list in the Player Admin.
- All players must adhere to standard rules and practices of an individual poker game. This includes but is not limited to colluding with other players to gain an advantage otherwise unattainable by single players, and completing tasks with the assistance of others including Comp Point earnings. Any player found to be abusing such practices will be ineligible for promotional prizes and may have their account closed.
- In order to be eligible to receive your obtained prizes, a player must have made a minimum of 1 deposit from the time they joined until July 31, 2008.
- All cash prizes will be paid via Freeroll Winnings coupons, which restricts the bonus cash from being withdrawn for 1 week. Bonus cash can be played at the tables immediately.
- Please allow up to 90 minutes for certain tasks to be checked off your list.
- Players can win all 13 prizes, but must complete all 13 of the task requirements. Each prize will be paid as the previous tasks are complete - example: If Task 1 and 3 have been completed, then only the prize for Task 1 will be paid. Once Task 2 has been completed, then you will be paid for Task 2 and 3.
- Prizes are cumulative - example: completing Cards 2, 3, 4, 5 and 6 will result in a total of $85, a reload bonus and $5 blackjack cash coupon being added to your account.
- Card 3d: Player must wage a minimum of $25 on blackjack.
- Card 2d: requires you to play a special 'Diamonds Are Forever' 10 seated Sit'n'Go.
- Any comp points earned from side games between July 1 and 31 (00:00 Server Time) will not count towards tasks and comp point requirements.
- All players must meet Poker Customer Support's Terms & Conditions, and Poker Customer Support reserves the right to modify these rules at any time, and for any reason, at its sole discretion.
- A Breach of the Terms will result in instant removal from the Program.
Bounty Grand Master
Poker is a game with worldwide recognition and a massive field of elite players. At PokerCS.com we are now introducing a brand new ranking system, which gives players a credible reference on their overall skills. This is a long-term promotion which is available to every player and is fully automated for everyone to enjoy.
The ELO System
The ELO rating system is a method of ranking players by assigning a base numerical score, and victories and losses in Bounty tournaments will adjust the score accordingly. This is a world-class official system used most frequently in Chess, and it is has also been adapted for other sports.
Our Bounty tournaments are great ways to track wins and losses of each player (either knocking out another player or being eliminated yourself). Using the ELO system, all Bounty players can track their success and score via Player Admin.
ELO rewards strong play against tough opponents, and penalizes bad play against weak opponents. Here is a typical example:
A player in a tournament with a below-average ELO score may eliminate a player with a high ELO score. Because the high-ranking player is effectively judged as a stronger competitor, the low-ranking player is awarded more points, because they defeated a player far above their determined skill level. Alternatively, If the high-ranking player eliminates a weak player, they will still earn points, but not nearly as many because the ELO system has ranked them as an easy opponent based on their playing history.
For this reason, the ELO system can be used effectively by any player regardless of their time commitment to the game. It rewards quality of play (defeating tough opponents, avoiding eliminations) above quantity of tournaments and number of bounties claimed. While tournament place isn't a factor in calculating ELO scores, the top players will generally progress to the later stages of the tournament, and therefore this is where all the top points are found! To rate highly in PokerCS.com's ELO system, you need to perform well with both eliminations and tournament placings.
The ELO system will be implemented in all Bounty tournaments and Sit n' Goes, and every player is automatically registered for an ELO score. Play as many or as little Bounty games as desired, and your Player Admin will track all your progress throughout each month.
ELO points start at 1500 each month, and the highest ranking players at the end of the month will receive leaderboard prizes! We will reset the counters as the month rolls over, so there's always more chances to get started with your A game.
Prize Structure
| Monthly | LB Result | Cash | Coupon | Accolade |
|---|---|---|---|
| 1 | $250 | $60 Sat | Grand Master |
| 2 | $150 | $60 Sat | Grand Master |
| 3 | $100 | $60 Sat | Grand Master |
| 4 | $50 | $60 Sat | Grand Master |
| 5 | $50 | $60 Sat | Grand Master |
| 6 | $25 | $60 Sat | Grand Master |
| 7 | $25 | $60 Sat | Grand Master |
| 8 | $10 | $60 Sat | Grand Master |
| 9 | $10 | $60 Sat | Grand Master |
| 10 | $10 | $60 Sat | Grand Master |
| 11 to 25 | $15 | $11 Sat | Master |
| 26 to 50 | $10 | $11 Sat | Master |
| 51 to 100 | $5 | $11 Sat | Champion |
| 101 to 200 | $5 | $2.20 Sat | Elite |
Terms & Conditions:
As part of the Poker Customer Support GrandMaster Elo Bounty Promotion, herein "the Promotion", you are bound by the following Terms and Conditions.
- All weekly and monthly winners will be paid the appropriate leaderboard prize by 01:00 (server time), on the following day.
- Leaderboard results will be based on the total Elo rating achieved during the leaderboard promotional period. In the event of a leaderboard tie, prizes will be distributed equally among the tied players. For example: 2 players tied for 1st place. So, both players would win: 1st place prize + 2nd place prize / no. of tied players
- Each player will commence the month with an Elo ranking of 1500 points.
- The GrandMaster promotion will commence on the 21st day (00:00 Server Time) of each month and conclude the following month on the 21st day (00:00 Server Time). Example: From April 21 (00:00 server time) until May 21 (00:00 server time).
- Player Elo ratings will be calculated using a K-factor of 32, however, special bounty tournaments with higher K-factors will be scheduled throughout the promotion.
- Where the ELO rating difference between 2 players exceeds 150, 150 will be used.
- For every 3 consecutive days that a bounty event is not played, players will have their Elo rating decayed by 15 points.
- Any form of cheating or collusion will not be tolerated. Please stay within the spirit of this promotion and do not play a friend over and over again. If you engage in conduct against the spirit of the promotion you will become ineligible for the prize and may have your account closed.
- All GrandMaster leaderboard prizes will be paid directly to your player account within two business days and can be used immediately. All cash prizes cannot be withdrawn until 7 days after being issued.
- All players must meet Poker Customer Support's Terms & Conditions, and Poker Customer Support reserves the right to modify these rules at any time, and for any reason, at its sole discretion.
- Breach of the Terms will result in instant removal from the Program.
